Terms & Conditions

Thank you for choosing to visit our Online Shop
All purchases directly support the activities of Huntley and Palmers Ltd 
 

About these terms  
These terms and conditions of sale are applicable to all orders and sale transactions for all products available through the Huntley and Palmers Online Shop at URL http://www.huntleyandpalmers.com  By placing an order for products you agree to be bound by and accept these terms and conditions.
These sales terms do not affect your statutory rights which cannot be waived or limited by contract. 

About us 
The online shop is the sole property of and operated by Huntley and Palmers Ltd.
Registered address: Kingswharf, 20-30 Kings Rd, Reading, Berkshire,RG1 3EX.
Company registration no. 4338618 VAT registration no. 823 8522 28
 
Huntley and Palmers Ltd reserves the right to alter these Terms and Conditions without prior notice 
 
Prices and Payment
All prices are in £ sterling and include UK VAT at the appropriate rate where applicable. Delivery charges are not included in the prices quoted. Please see “delivery rates” for further details. Please be aware that payments and indeed your order are not processed immediately. Payment details and your order will be subject to scrutiny by 3-D Secure (our credit/debit card security system) and by our staff. We reserve the right to cancel any order if problems or issues arise at this stage of an order. Customers will be notified in any such case.

Methods of Payment
We accept payment by most major credit and debit cards: Visa, Mastercard, etc.


If you prefer, you can also place an order by any of the following methods:

By Phone – 01440 788873 (9:30am to 4:00pm Monday to Friday)
Please ensure you have your credit card details ready

By Post
If you would like to send your order by post, simply print out your completed order before proceeding to payment and send it to the address below. Please include your credit card details, postal order or cheque made payable to Huntley and Palmers Ltd and send it to:

Huntley and Palmers Online Shop, National Distribution Centre, Fryers Road, Bloxwich, West Midlands WS2 7LZ

By Fax – 01922 405086
Fax orders can be sent on the above number. Please supply a daytime telephone number so that we can contact you about your order and obtain your credit card details. For security reasons please do not transmit details of any credit/ debit card by fax

By Email – sales@huntleyandpalmers.com
Please supply a daytime telephone number so that we can contact you about your order and obtain your credit card details. For security reasons please do not transmit details of any credit/ debit card by email

Shipping Schedule
We process all orders received on the following Monday for delivery as soon as possible. Whilst we make every effort to parcel and despatch orders as quickly as reasonably possible, we cannot guarantee delivery times or delivery dates, and we cannot be held responsible for any delays in delivery or consequential issues due to delays in order processing or delivery.

Shipping Costs and Delivery
The total cost of postage and packaging is dependent on the total weight of your order and it's destination. All orders will be sent by Royal Mail 1st Class post, Parcelforce or Courier which ever is the cheapest and most appropriate method available. We cannot guarantee delivery times.

Special Delivery Requirements
If you have any special delivery requirements please contact us by telephone 01440 788873 to discuss arrangements and any additional costs prior to placing your order

Purchasing
All items offered on our website are subject to availability. On completing your order you will receive an email to confirm receipt and details of your order. Your order represents an offer to us to purchase product which is then accepted by us. When your payment is received the order is deemed to be accepted. Should we be unable to supply the goods ordered, you will be refunded in full for those items we cannot deliver. Once your order has been despatched you will receive an email notification of shipping confirmation.

Customs and Excise Duty 
All export orders may subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for custom clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Custom policies vary widely from country to country, so you should contact you local Customs office for further information. Additionally, please note that when ordering from Huntley and Palmers Online Shop you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods and may be subject to opening and inspection by Customs authorities.

Security
Huntley and Palmers Limited takes online security and customer confidence very seriously.
All card payments are made using 3-D Secure, an independent payment facility which allows credit / debit card transactions to be processed without passing your card details on to us. The Huntley and Palmers Online Shop does not retain, store or have access to customer credit information.

Returns policy 
Huntley and Palmers Online Shop operate a "no quibbles" return policy. We guarantee to exchange or refund any item that does not meet with your complete satisfaction. All we ask is that the item is returned to us within 14 days, unused and in its original packaging with all original documentation. Simply return the unused item(s) in the condition that you received it in along with details of your name, address, contact telephone number, order number and details of what the problem with the item(s) is and what you would like us to do and we will sort it out for you. Please note that this policy covers only items not used or damaged. Huntley and Palmers Online Shop reserves the right to refuse refund or exchange on any item opened or partially used. This does not affect your statutory rights.

Returns Faulty Goods
If there is a problem with an item sent or it is faulty, please contact us on 01440 788873 or email sales@huntleyandpalmers.com and we will discuss the return or replacement of the item.

Data Protection
We operate and are registered as Huntley and Palmers Ltd in accordance with current data protection legislation. When you purchase merchandise via our online shop, we only collect information that is necessary in order to process your order. This information may include, but is not limited to, details such as your name, your address.  Huntley and Palmers Ltd only retains such information to process any transactions you undertake with us and for internal administration and analysis. We do not sell, rent or trade your personal information to third parties for marketing purposes.

Cancellation
You have the right to cancel your order within seven working days after receiving the goods and return them for a full refund. Please refer to our returns policy for more information. Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, fax or letter. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service.